Back in 1996, there were very few internet cafés in the world. One of the first few well known ones - Cyberia - opened in London in 1994, but it would be a few years before everyone would become used to the internet. One of the owners of Cyberia, Nigel Foster, told me this story:
"I invited one of my ex-colleagues at IBM to have coffee and look at the WWW. By way of a demonstration I pulled up a weather map from Australia and showed it to him. He refused to believe it was an actually on a computer in Australia, and suspected instead, that we had a file server in the back office serving up the maps."
Nigel later sold his shares in Cyberia and started Global Café, and this was where I came into orbit. I had joined a company in KL which had acquired the franchise for Global Café in Kuala Lumpur, and went to Genève — ostensibly to observe the operations, but ended up helping them set it up.
Genève is a brilliant place for Global Café to start - it's the birthplace of the WWW, and hugely international community surfing right on the edge of the technology. Being Genève, the clientèle wasn't just anyone either. One day the Peruvian UN Ambassador walked in and was hooked for the whole day.
Plus they had the International university there, so all the café assistants (not only to serve coffee, but more importantly help people start surfing) were students at the U. There were girls from Sweden, Mexico, US, England, Spain, Venezuela — so that anyone who walked in could easily be speaking their mother tongue.
Back in KL, (and to our story…) I started interviewing candidates for the positions available in our setup. This particular interviewee is a diploma holder in computer science with experience in F&B (specified in the advertisements, and the CV fit)
Me: OK, what are you doing now?
Interviewee: I'm studying in a Computer Science degree program at ITM. The course is better than any local university computer science course.
(Me, thinking) really.. I graduated in Computer Science from a local university
Me: Has this course started, and can you take on the job, if you are offered?
Interviewee: Yes it started 3 weeks ago, and it will be half days so I can spend afternoons at the café
Me: What were you doing after graduation and before this course?
Interviewee: I worked in a hotel
Me: In what capacity?
Interviewee: Programmer
Me: Doing what, exactly?
Interviewee: Writing programs
DOH!
Me: (exasperated) Yes of course, but what systems - front office, back office, F&B, reservations?
Interviewee: Uh, I can't remember
what? this was just 3 weeks ago!
Me: What language were you using?
Interviewee: English!